Duty Manager

- Bachelor Degree (BA).
- Excellent English communication skills.
- Friendly, Positive, Creative and Innovative.
- Knowledgeable in Front Office operation.
- Positive team player with a flexible schedule.
- Able to work under-pressure.
- Night/Duty Manager is responsible for the effective and smooth overall operations of the hotel during their duty and must maintain a consistently high standard of customer service throughout the shift and handles any guest concerns or complaint.

GENERAL MISSION
- Reporting directly to the Front Office Manager, the Assistant Manager is responsible for assisting Senior Management in the overall day to day operations of Novotel Silom
- During their duty the duty manager is expected to lead as an example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper work of the operations in the following sections: Front Desk, Operator, Business Center.
- The duty manager will extend his responsibility to the entire Front Office Operations in the absence of the Front Office Manager and (Senior) Assistant Front Office Manager. The AM will act as Assistant Front Office Manager during the absence of the (Senior) Assistant FOM. He/she will replace the Crew & Group coordinator during her/his absence.