Guest Service Centre Supervisor (Operator supervisor)

Able to work under pressure
Able to work in differences shifts
Good command in English
Have operator experience at least 2 years
able to handle guest complaints
Good management skills

Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.