Assistant Director of Sales Corporate

GENERAL MISSION:
- The Assistant Director of Sales & Marketing- s mission is to primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. To achieve optimal sales in the best possible conditions for the company.
- To ensure the smooth operation of the sales team in consultation with the Director of Sales & Marketing on all matters.
- The performance of the Assistant Director of Sales & Marketing will be determined solely by the productivity of the overall results of the Japanese accounts in Sofitel Silom Bangkok.
- The Assistant Director of Sales & Marketing performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales and Marketing for all sales personnel within designated zone.
TECHNICAL RESPONSIBILITIES:
The Assistant Director of Sales & Marketing is familiar with the operations and applications of the hotel- s computer and data processing systems.

HUMAN RESPONSIBILITIES:
Exercise maximum collaboration with colleagues and customers.
*Personnel Management
Attend related seminars and training whenever required.

ADMINISTRATIVE RESPONSIBILITIES:
Assistant Director of Sales & Marketing:
- Assists in drawing up the marketing plan by gathering market intelligence annually.
- Keeps a record on all former, existing, potential clients and a profile of each of them.
- Organizes regular visits in accordance with a predetermined plan.
- Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month.
- Present a report of activity for the past week in terms of achievement / new business account / site inspection / tentative and an action plan for the following week.
- Presents a summary of his/her visits to the Director of Sales & Marketing and monitor on a weekly basis. (Weekly Sales Plan) of the Sales Manager, Assistant Sales Manager, Sales Executive prior to and after the week is completed.
- Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.
- Ensures that all new clients have no negative credit references
- Records the statistics of his/her sales accounts.
- Records all daily sales.
- Submits production reports on his/her list of accounts on a monthly basis.
- Conducts daily briefings to other staff within the designated zone on a daily basis or as and when required.

COMMERCIAL RESPONSIBILITIES:
Assistant Director of Sales & Marketing:
- Keeps himself/herself well informed about the operations especially in key departments. (Front Office, Housekeeping, F&B, Banqueting, etc.)
- Sets, in conjunction with the Director of Sales & Marketing and Sales Manager, current rates as charged by the hotel.
- Closely observes matters pertaining to competition (Sites, prices, services offered on a regular basis - quarterly or more often if need be)
- Promote the hotel as often as possible through entertaining, conducting site inspections, presentations, etc. of the hotel.

SALES RESPONSIBILITIES:
Assistant Director of Sales & Marketing:
- Pays visits to former, existing, and potential clients in view of entering into contracts with them, especially commercial accounts.
- Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
- Provides after-sales service and in particular to ensure all guest complaints are taken seriously and discussed with the respective departments if necessary.
- Receives in the hotel any important guests whom he/she has approached.
- Negotiates prices with clients.
- Confirms verbal proposals in writing.
- Ensures that all complaints are reviewed, investigated and follow-up action is initiated.

RELATIONS:
Public Relations Responsibilities:
Assistant Director of Sales & Marketing: organizes meeting with professional people especially clients & people in a position to publicize the hotel.

DIRECT LIAISONS:
Assistant Director of Sales & Marketing is responsible to the Director of Sales & Marketing.

FUNCTIONAL LIAISONS:
Assistant Director of Sales & Marketing maintains contacts with all the other departments of the hotel and may have contact with management at the regional level.
Assistant Director of Sales & Marketing maintains and ensures the smooth operations of the sales team.

REPLACEMENT AND TEMPORARY MISSION:
In his/her absence, the Assistant Director of Sales & Marketing may be replaced first by a Senior Sales Manager appointed by the Director of Sales and Marketing.

The Assistant Director of Sales & Marketing may be called upon to undertake:
Activities outside his/her own area and to publicize hotels other than his/her own for specific projects and/or programs.

To assisted another Director of Sales & Marketing in the opening or general sales effort of any other of the chain- s hotels.