Guest Relation Officer (GRO)

- Experienced in the hotel business
- Good personality
- Strong in inter-personal skill, outgoing and friendly
- Strong in Japanese and English, communication skill and computer literate
- Strong in problem solving skills

Set up accurate accounts for each guest upon check-in according to their requirements. Assign room according to guest request and preferences whenever possible. Ask for and enter Marriott Rewards information; sign guests up for Marriott Rewards. Verify and adjust billing for guests. Block rooms in the computer and identify designated requirements and requests. Communicate guest and employee messages by printing and arranging for delivery. Run and check daily reports/contingency lists. Identify and explain room features to guests. Supply guests with directions and property information. Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up with guest regarding satisfaction with guest-related issues. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Notify Loss Prevention/Security of any guest reports of theft.


We offer the following benefits for our associates:
- Career training and career development plan
- Competitive annual vacation entitlement
- Free meals at work
- Uniforms provided and dry cleaned
- Recognition awards
- Fantastic company Pension
- Discounted Marriott hotel accommodation worldwide for you, your friend and your family