Assistant Front Office Manager

- Thai nationality only
- Male or Female, age 26-36 years old
- Fluent in written and spoken English & Thai
- Minimum 6 years experience in Front office Department, with at least 2 years experience in the position of Assistant Front Office Manager
- Able to work under shift rotation (night and day)
- Strong leadership & Good teamplayer
- Patient & Service Mind
- Problem Solving Skill, F/O Management, Managerial Skill

ESSENTIAL FUNCTIONS

- Training, Cross training, and retrain (when necessary) all Front Desk Personnel.

- Be Knowledgeable about all Front Office standard operating procedures.

- Ensure all reports have been done correctly and distributed.

- Be Knowledgeable about all hotel facilities and its operation.

- Coach and counsel all subordinate employees whenever necessary.

- Maintain good working relationships and open lines of communication with all other departments.

- Address guest complaints, problems and/or requests in a very friendly and professional manner. Ensure that all matters are resolved or addressed with the proper department head so that they can be resolved to guest- s satisfaction.

- SPG transaction management and processing / instant awards management.

- Coordination with Front Office Manager to check and reconcile SPG invoice and or missing stay claim.

- Coordinate Front Office Manager to implement various project including improving guest satisfaction SIS project

- Work closely with Front Office Manager to ensure Starvoice/GSI/SPG scores at maximum possible

SUPPORTIVE FUNCTIONS

- Verify that accurate room status counts are taken at the proper times and that the information is relayed to those concerned.

- Maintain continuous contact with Hotel Guests to ensure that any problems or complaints are handled quickly, efficiently and courteously.

- Uphold the Hotel- s commitment to gracious hospitality and follow through on staff courtesy training programs.

- Prepared all requested reports and data needed.

- Supervise workloads during shifts.

- Ensure that all VIP- s and all guests are pre-registered; follow the designated procedures for completing this task, process VIP List and distribute to staff members.



- Up-date Group information daily, maintain future group files, monitor and prepare Group requirements. Relay information to all those concerned.

- Work within the Hotel budget, practice aggressive selling techniques, maintains continuous control of the Room Rack to ensure maximum Room Revenue.

- Receive information from the previous shift manager and pass on pertinent information to the oncoming Manager.(Log book)

- Develop a good working knowledge of every Front Office job description; be prepared to work efficiently in each position and to answer any employee- s questions concerning his or her job.

- Ensure that all check cashing and credit policies are followed.

- Assist in conducting monthly meetings of Front Desk Personnel.

- Wear proper uniform at all times; require all employees to wear their proper uniforms at all times.

- Starwood Care Standards to be sure that all F.O Staff are aware and implement (G.S.I and STARVOICE.)

- Push selling by asking all check-in guests if an extra payment with additional service added is interested.

- Blocking VIP Rooms in co-ordination of the re:fresh manager on a daily basis.

- Inspection of VIP Rooms

- Meeting Groups upon check-in and inform Sales Department and F & B Desk same time.

- Make sure that the welcome drink is ready before group arrival.

- Arrival time of groups check-in.

- To conduct weekly training session. (High balance)

- To ensure front office and surrounding area are clean and tidy for welcome experience.

- Periodically walk through the re:charge and in:touch, make recommendation for it cleanliness or call someone to make it tidy.

- Be supervised anything anytime and arrange appropriate staffing if needed.

- Service Charge
- Gasoline Allowance
- Telephone Allowance
- Meal Allowance (2 meals / day)
- Weekly Day Off (2 days / week)
- Public Holiday
- Annual Leave (vacation)
- uniform
- Social Security
- Group Health Insurance
- Provident Fund
- Training for Skill Development
- Annual Bonus