Front Office Supervisor

Male / female
Age. 26-35 Year old
Good personality
Good relationship.
Good able to work under pressure
Excellent English communication or Third language.
Have Experience Hotel Pre-opening,Considering the special.
Have Experience about front office at least 5 years.

*Process guest arrivals and departures, including all necessary payments in a daily basis.
*Overview all of the front office department.
*Checklist of all arrival and departures
*Handle & coordinate room assignments and pre-arrivals
*Coordinate and order welcome fruit , amenities for VIP, honeymooners, anniversary and birthday with F&B and housekeeping department for the next day
*Handling complains when duty manager is not on duty and issue about the service.
*Welcoming and greetings all the Guest and the VIP
*Bookings and Reservation when reservation is not on duty
*Supervise the front office staff in a daily basis.
*Control staff logbook
*Check and reply guest- s e-mail when duty manager is not on duty.
*Update and refer to the Room Division Manager.
*Coordinate and organized the Front Desk task. Offer referral for services and handle requests for information: book tour, flight changing, restaurant, limousine service, tourist attraction information, postal service, etc.
*Assist with the check-in and check-out of groups and tours
*Sending guest farewell letters after departure
*Update guest- s profiles
*Perform operator tasks
*Assist housekeeping to clean up the room when some housekeepers are not available or expecting a lot of arrival and departure

Group insurance
Accident insurance.
Maximum Annual leave 14 Day
Guarantee Service Charge
Staff Uniform
Meal
Day off 6 Day
Public Holiday 14 Day
Staff Birthday
Staff party
Bonus
Other