Director of Rooms

- Bachelor's degree operational background with management experience

- 5 to 10 years professional experience and good knowledge of rooms professions Recognized management skills

- Good knowledge in Revenue Management

- Computer literate (Windows environment), PMS, Hotix, Tars online and an aptitude for new technologies

- Languages: fluent in the national language, English and a 3rd language would be a plus

- Director of Rooms manage and coordinate the Operation departments such as: FO, HSK, his or she's in charge of the loyalty program & guests satisfaction.

- Ensure the safety and security of the hotel guests and staffs in coordination HODs concerned.

- Run the day-to-day operation including Front Office, Housekeeping and guarantee the Guests Satisfaction based on mission 15 concept.

- Aware of visa procedures of sponsored guests and follow up of incoming guest.

- Handle inquiries concerning complaints during during the guests stay and after their departure (verbal or written complaints).

- Ensure the achievement of the highest occupancy in the hotel at the best rate, as per hotel target & strategy.

- Solving the difficult guests situation in order to manage each critical issue.

- Deal with overbooking, in coordination with the Resa & Rev MGR for ensuring the best revenue for the hotel and guest satisfaction.

- Optimize average room occupancy and average room rate in coordination with the Resa & Rev Department.

- Control reports (management report based on the financial policy), credit limit, PM, deductions, transfers (TCR, TDB), offer bills, aging, and welcome drinks.

- Attend the arrival VIPs & Elite of the Loyalty program.

- Spot check on all outlets to ensure of consistent quality service & quality of the food.

- Inspect rooms to ensure standards and quality.

- Lead the Accor projects in coordination with the Hotel GM.

- Supervise, co-ordinate and ensure close cooperation with all departments in the hotel.

- Ensure the brand standard and the quality is applied at all time.

- Co-ordinate all walkover within the hotel.

- Ensure that sufficient VC rooms are available for possible Walk-in clients.

- Brief staff about daily activity of the hotel and their respective Managers.

- Inspect all public areas, F&B outlets, back of the house, whenever possible take action or report to the concerned HOD, and follow up on the action taken.

- Assist in all Front of the House tasks.

- Ensure that the team members are doing their tasks correctly and efficiently.

- Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.

- Train, and ensure that the on job training's schedules are happening and liaise with the Accor Academy for all future and ongoing training for all departments.

- Monitor all team in all departments- performance on a constant basis ensuring all procedures are carried out correctly.

- Ensure timely submission of all relevant reports and information to all departments in the morning. (GM, Finance, FO)

- Analyse departmental Profit and Loss report of each month and present it to the executive committee and the GM

- Participate in preparing the hotel budget and do the rooms & f&b division budget.

- Check if all special rates & discount have the appropriate authorization by competent person.

- Consult the Sales Department, referring to the strategy in place, in order to make sure is in line strategy in place.

- Consult the MKT Department, referring to the strategy in place in order to make sure is in line with the Accor & Hotel promotional program.

- Monitor credit limits stringently.

- Check existing and create new procedures in all revenue centres ensuring they do not hinder the service provided to the guest.

- Participate on the agenda meeting calendar.