Guest Relation Officer (GRO)

Hard Rock Hotel & Cafe Pattaya is looking for a Guest Relations Officer to be another member of our team and be a part of this cultural icon. As a member of our team, you need to be good at your job, have a passion for it, be who you are and able to work within the company values.

Guest Relations Officer will be responsible for the roles and possess the following qualifications.

- Female, age not over 35 years old, THAI nationality who has working experience in Hotel Business would be a strong plus
- Graduate with a degree or higher in Hotel Management, Hotel Operations, Tourism Management or related fields
- At least 2 years experience with a proven track record in Guest Relations officer or related responsibilities, either in an international branded four or five star would be an advantage
- Outgoing & cheerful personality and be highly presentable
- Strong customer serviced mind and always flexible
- Good command of English both written and verbal, and communication skills
- Computer, Internet, E-mail and MS Office literate are essential

- To provide unique, memorable and professional service to every guests reflecting the image of Rock n- Roll and relax
- To be always extend friendly and caring service to every guest that walks through our door
- To provide information regarding the hotel- s facilities and services
- To take care all VIP guests while staying at hotel and coordinate about transportation from hotel to airport
- To check in/out guests in accordance with establish standards
- To maintain guest history record for VIP returns and executive floor guests
- To give memorable service to guests for other area e.g. Club Lounge, Business Center, Front Service, etc.

- Attractive Remuneration & Incentive*
- Annual Bonus & Salary Increment*
- Social Security
- Provident funds*
- Group Life & Medical Insurance*
- Staff Accommodation*
- Meals & Allowance*
- Staff discount program* & special Privilege*
- Staff activities & team building
- Talent Development Program & Certification Program.

*Company regulations applied