Executive Housekeeper (ผู้จัดการแผนกแม่บ้าน)

-Trustworthy / honest -- Important
-Male/Female
-35 years up
-Mature
-Pleasant personality
-Good appearance
-Active
-Good attitude
-Service minded
-Be able to work on all shifts
-Full understanding of Housekeeping operations
-Decision making skills
-Strong leadership & management skills
-Motivation & control
-Good interpersonal skills
-Communication skills
-Training & coaching skills
-Initiative & creative
-Computer skills
-Minimum 3 years experiences as Executive Housekeeper from 2-5 stars international hotel chain or similar
-Vocational school / Bachelor- s degree or equivalent
-Comprehension = Excellent
-Reading = Good
-Writing = Good
-Speaking = Excellent

DUTIED AND RESPONSIBILITIES:

Organization

1.General
-Forwards suggestions for improvements of overall impression and decoration of the public area, guest rooms and the garden
-Handles guest complaints related to housekeeping and laundry
-Reports relevant guest comments and complaints to the Management

2.Planning
-Plans staff to respond to the needs of the operation
-Adapts to short-noticed changes of operational requirements
-Sets-up and implements regular cleaning schedules for the public area and the guest rooms
-Plans and supervises regular maintenance schemes for the guest rooms with the Chief Engineer, taking into consideration occupancy forecast and season.

3.Security
-Maintains adequate control over the security of guest rooms and public area

Operation

4.Public area
-Organizes and checks daily cleaning routines for the public area
-Monitors quality of decoration, plants, lighting etc. in public area and aims for permanent improvement thereof
-Monitors standards of maintenance, follows up on work orders and repairs
-Checks quality and cleanliness of soft furnishing, curtains and carpets in public area
5.Guest rooms
-Supervises preparation and issuance of daily reports related to room occupancy
-Ensures regular up-date of room status: liaises with the Front Office for any queries or discrepancies
-Organizes and checks daily guest room cleaning routines
-Checks preparation and cleanliness of rooms for special VIPs
-Makes random checks and inspections of rooms regarding cleanliness, guest supplies and set up.
-Ensures prompt and efficient handling of all services offered to guest in rooms
-Ensures prompt an efficient handling of all requests from guests in room
-Ensures prompt an efficient handling of all requests by Management, Front Office or Guest Relations for special services in rooms

6.Linen
-Sets up linen control system as per separate Standard Operating Procedure
-Supervises linen room, linen repair and linen storage

7.Laundry
-Supervises daily laundry operation
-Monitors quality and output
-Issues clear instruction on handling of guest laundry
-Ensures proper record keeping of linen received, processed and issued to Departments
-Ensures proper record keeping of uniforms received, processed and issued

8.Equipment
-Performs thorough training with all staff involved on proper handling and maintenance of equipment (vacuum cleaners, wet and dry pick-up, shampooing machines, polishing machines, high pressure cleaner, all laundry machines)

Administration

9.Office
-Supervises issuance and return of all keys to housekeeping staff as per separate Standard Operating Procedure
-Supervises recording and storage of lost and found items, as per separate Standard Operating Procedure
-Ensures all logbooks are used and kept properly

10.Reports
-Monitors stock of linen, guest supplies, chemicals and equipment and reorders accurate quantities when needed
-Forwards monthly inventories and expense reports
-Verifies linen reported as damaged or discarded; suggests methods for salvaging and reusing damaged and discarded linen

11.Staff
-Ensures presence and proper appearance of staff
-Promotes good attitude, friendliness and helpfulness
-Schedules training courses for new staff and staff due to be promoted in co-operation with the AM and STLM
-Monitors test results
-Ensures follow-up of training on the job
-Prepares and discusses performance evaluations

12.Uniforms
-Assists management and departments in designing and preparing new uniforms
-Monitors return and issuance of uniforms

Relationships

13.Front Office
-Liaises with the Front Office to ensure optimal co-operation between the Departments
-Ensures that interdepartmental procedures are followed properly

14.Engineering
-Liaises with the Maintenance Department to ensure optimal co-operation between the Departments
-Ensures that interdepartmental procedures are followed properly

15.Food and Beverage
-Liaises with the F & B Department for special services (e.g. fruit basket, cake)

Others

16.Depending on type and size of the Operation, additional duties may be added to this job description by the General Manager

17.Any other duty that may be assigned by the immediate supervisor

Hotel Policy
1.Basic Salary based on experiences.
2.Service Charge
3.Food Allowance
4.Profit Sharing after 180 Day working
5.6 Day off per months