Guest Service Supervisor

1.Must be able to communicate in English writing and speaking and other languages are advantages. 2.Good personality and charming is important to be the Assistant Manager in the way to represent himself on behalf of hotel management.

3.Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field

4. Minimum of 1 years of experience in similar position.

5.Should be familiar with basic computer skills and previous experience in using Hotel management software- s, Telephone Switch board.

1.Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest- s.

2.Assists in guest's arrival departure in absence of guest relation officers.

3.Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.

4. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

5. Assists in handling room lock problems.

6. Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

7. Handles guest complaints and other related problems and reports on the Assistant Manager- s log book.

8.Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.

9.To responsible for front office operation during the absence of Front Office Manager (HO).

10.To discuss all matters that needed to follow up with the next shift Reception Manager.

11.Approves the working schedule for the front office attendants and submits them to front office manager (HO).

12.Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.

13. Assigns and Approves Duty roster for all Front desk staffs

- Food allowance
- Laundry
- Group insurance
- Service charge