Guest Service Agent (GSA)

1. Bachelor Degree in any field
2. Minimum 3 - 5 years of experience in similar position preferably in hospitality business
3. Proficiency in English and computer literate
4. Good health, mature and pleasant personality and neat appearance
5. Able to cope with pressure

1. Handle guest and administrative message service
2. Responsible for checking guests in and out of the Hotel.
3. Issues room keys, pamphlets, discount cards, etc.
4. Up-sell hotel services, use guests- name, verify requests and maintain a positive - can-do- attitude and tone of voice at all times
5. Do the inventory control and issuance of keys, radios and pagers
6. Log telephone repair and emergency reports with appropriate tracking codes in computer
7. Provide callers with hotel information and maintain and update information files
8. Be familiar with, inspect, and maintain all Guest Services office equipment
9. Be able to use pagers, radios and two way communications systems
10. Prepare all Guest Services reports

11. Assist and process all in-house requests and needs from all departments
12. Perform any additional tasks to ensure that any needs that directly or indirectly affect the guests are met
13. Knowledgeable and handle special requests, selling of amenities and catering, arrival and departure patterns
14. Help to develop guest history profiles, coordinate tracking of inventory and proper storage and pick up of equipment
15. Keep abreast of current information
16. Perform concierge duties such as booking tours and transportation, giving directions, hotel information, restaurant information, etc

สวัสดิการ
-กองทุนประกันสังคม
-กองทุนทดแทน
-ตรวจสุขภาพประจำปี
-เงินช่วยเหลือกรณีมรณกรรม
-ชุดยูนิฟอร์ม
-ทำงาน 5 วัน หยุด 2 วันต่อสัปดาห์