Guest Service Agent (GSA)

* Any Gender! from age 25 years old.
* Positive attitude and good communication skills.
* Commitment to delivering a high level of customer service.
* Ability to work on your own and as part of a team.
*Quick learner with strong professional ethics, proactive in solving problems, ability to work under high pressure
*English speaking
*Mandarin speaking is an advantage for consideration.

- Provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
- A Guest Service Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

1. Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

2. Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

3. Demonstrate a high level of customer service at all times

4. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

5. Use the correct procedures regarding the acceptance of credit cards and cash in accordance with the hotel policy.

6. Comply with hotel security, fire regulations and all heath and safety legislation

7. Act in accordance with policies and procedures when working with front of house equipment and property management systems

8. Follow company brand standards

Assist other departments, as necessary

- Service Charge
- อาหาร
- ประกันสังคม
- วันหยุดประจำปี
- วันหยุดพักร้อนประจำปี
- ปรับฐานเงินเดือนทุกปี