Front Office Manager (Japanese nationality)

-Japanese nationality
- Degree or diploma in Hotel Management or related fields.
- A minimum of 3 years of experience in the hotel as Assistant Front Office Manager Supervisory or related position
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Excellent leadership, interpersonal and communication skills in both Japanese and English
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Good command of computer
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
- Able to work shift

V Residence Serviced Apartment
Address : 704/1 V Residence Building,
Sukhumvit Road, Klongtoey, Bangkok,
10110 Thailand

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure all guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
- Manage staff performance issues in compliance with company policies and procedures
Schedule, manage, train and develop the Front Office team

Medical expense
Yearly bonus
Provident fund
Birthday gift
New year staff party
Uniform
Medical check up
Group life insurance & accident
Social security fund
Training program