Assistant Front Office Manager

- Must have previously held position of Front Office Supervisor or Guest Service Agents for 5 Years
- Must have Typing skills, Windows, Word, Excel, MS Outlook.
- Must be able to deal with Guest in a professional manner - Must speak and write English
- Must be a self starter and able to motivate members in department
- Must be able to work under pressure and meet deadlines and work to established standards
- Must have strong character with developed leadership skills
- Must have pleasant disposition and friendly personality
- Must have high degree of patience and understanding

1. To assist the Hotel Manager in directing and supervising the activities of the entire Front Office operations.
2. Assist in the preparation of the monthly and yearly Front Office budgets and forecast based on statistic, industry norms and economic trends.
3. To advise the Hotel Manager of various situation involving either the guest or Staff
4. To maintain a high standard of discipline within the Front Office Department.
5. To authorize the acceptance of paid-out, rebates, refunds on the basis of established procedures drawn up by the Accountant.
6. To motivate and maintain good staff relations within the Front Office.
7. To monitor and take charge of the daily room situation, occupancy and expected arrival of VIPs / guest.
8. Meet and escort guests to their rooms.
9. To greets and welcome guest to Property and bid farewell to departing guest.
10. To be familiar with the handling of group arrival and departure procedures.
11. To be well versed with the key control procedures.
12. To assist in planning, organizing, conducting regular training for the entire Front Office staff.
13. To co-ordinate with all departments concerned to upkeep proper Front Office operations
14. To ensure sufficient staff on duty according to Company approved staff strength and arrange for replacement should any staff be on medical leave or emergency leave
15. To keep record off all staff- s public holidays (off in lieu) and annual leave and to ensure they are utilized and not accumulated by the staff.
16. To liaise with the Finance Staff daily on the guest high balance account.
17. To handle guest complaints within his/her shift and solve them amicably.
18. To assist in interviewing applicants whenever required and make recommendations for suitable candidate selection.
19. To plan duty schedules fro staff.
20. To perform any other related duties that may be assigned by FOM from time to time.

- Social Security
- Provident Fund
- Service Charge
- Meal
- Uniform