Public Area Attendant

1. Reports to work station according to schedule with a high standard of personal
appearance and hygiene with clean and pressed uniform and name badge as described
in staff handbook.
2. Attends all staff and training meeting when directed by the HK Supervisor or Senior
Supervisor.
3. Monitors daily arrivals according to occupancy report in co-ordination with the HK
Supervisor.
4. Assists guests with special needs and requirements.
5. Stocks supply cart with required room supplies for shift.
6. Replaces hotel supplies in public areas such as stationary, tourist brochures and
information regarding hotel services and facilities.
7. Removes furniture, curtains and other fixtures which require repair, replacement,
spotting or cleaning.
8. Dusts and cleans lamp shades, ceiling, walls, curtains and decorations in all public
areas.
9. Wipes and polishes all furniture, mirrors, and windows.
10. Cleans all bathroom fixtures and fittings and replaces bathroom supplies.11. Vacuums carpets in all areas of the hotel.
12. Ensures all supplies and cleaning equipment are in good working condition and stored in
proper locations,
13. Reports required room repairs to Cleaner Supervisor.
14. Returns lost and found items to Housekeeping Office and completes required forms.
15. Reports equipment failure, damage of hotel furnishings or missing items to Cleaner
Supervisor.
16. Provides current information about hotel facilities, services and special events to
guests.
17. Handles guest requests and immediately refers problems and complaints to the HK
Supervisor or Senior Supervisor.
18. Provides assistance to guests in all hotel emergency evacuation and medical
procedures.
19. Maintains a high standard of hygiene and sanitation throughout all service areas.
20. Reports any health or safety hazards to the HK Supervisor.
21. Performs other duties when directed by HK Supervisor.
22. Knowledge the emergency plan of the establishment.