Reservation Supervisor

Responsible for:
- Coordinate with Sales team, Revenue Manager and Reservation team for all room bookings and provide training to all customer service coordinators and assist to resolve all issues.
- Assist meeting planner to analyze all room requirements and collaborate with Sales, Revenue and Marketing team to ensure compliance to all revenue management guidelines.

Locate @ Prince Theatre Heritage Stay
- Manage all guest issues and ensure response to all queries and monitor flow of dining rooms and recommend ways to increase revenue.
- Supervise efficient working of sales associates and provide training to resolve all issues and provide training to employees to maintain all everyday schedule.
- Collaborate with maintenance and operations department to resolve all guest issues and maintain inventory of all guest rooms.
- Manage and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures.
- Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue.
- Collaborate with staff development and provide require feedback and assist to answer all incoming calls and manage all online inquiries.

Key Duties and Responsibilities:
- To deal efficiently and politely with all telephone, email, internet and - in person - enquiries.
- To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.
- To maximize revenue by converting enquiries, recognizing business prospects and opportunities to up sell venue services.
- To liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.
- To liaise with all departments to ensure the best service is provided to our customers.
- To ensure that all work meets company standards and is according to training given; all function paperwork must be accurate and complete, including catering requirements, guest preferences, booking supplements and payment details.
- To create daily floor sheets detailing reservations.
- To have an in-depth knowledge and understanding of the operation of the business including all food and drink menus ensuring the ability to provide a thorough response to customer enquiries.
- To be aware of your responsibilities in respect of Health and Safety at Work, following all procedures in this respect and reporting to management any hazardous situation or accident.
- To attend training sessions and team meetings as required and to be involved and contribute to these.

- Group Insurance + OPD
- Meals
- Uniform
- Provident Fund
- others etc.