Guest Service Supervisor, Royal Club

- 2 years experience in the guest services, front desk, or related professional area.
- Develop and maintain positive working relationships with others.
- Speak with others using clear and professional language

- Review arrival information on a daily basis; VIP, SPG, Marriott Reward, Regular guest, Groups, special requests, etc. Follow up with Housekeeping and Room Service
- Responsible for correct registration procedure; registration card, room allocation, credit policy, etc.
- Maintain good working relations with all departments, especially Housekeeping and Reservations. Checks discrepancies and out-of-order rooms, to ensure correct room status at all times
- Responsible for correct handling of cash and cheques, credit cards, foreign currencies, vouchers and invoices
- Responsible for correct handling of safe deposit boxes
- Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges
- Responsible for correct check-out procedure following hotel- s policies and procedures
- Responsible for reservations, changes and cancellations when Reservation Office is closed

- Uniform
- Service Charge
- Duty Meal
- Social Security
- OPD/Dental