Guest Relation Officer (GRO)

1. Minimum education of Bachelor degree in Hotel Management or relevant degree.
2. Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
3. Familiar with yield management and cost controls
4. Have good English communication skills both in written and spoken
5. Pleasant personality with good communication and interpersonal skills.

Monitoring check-in/check-out process and ensure the preparation is done. Checking all payments according to established hotel requirements. Delegating and monitoring group arrangements. Ensure the staffs knowledge of Hotel- s service, room rates, special packages & promotions. Handle staffs- schedule and attendance record. Handle preparation for guest arrival. Monitoring room status and handling guest complaint.