Chief Navigator (Concierge)

- Excellent English communication skills both in verbal & written
- At least 10 years- experience in Concierge in 5 stars hotel
- Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
- Excellent knowledge of MS office (word, excel and power point)
- Positive team leader
- Able to work and converse efficiently with all levels of colleagues, clients and other external contacts
- Excellent interpersonal skills
- Quick learner with open for changes
- - CAN DO- attitude and goals orientated

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks.

- 5 working day per week
- Training & Development
- Vacation and Public Holiday
- Social Security
- Group Insurance
- Dental Allowance
- Provident Fund
- Uniform
- Meal
- Car Park
- Discount : Food & Beverage , Accommodation