Guest Service Agent (GSA)

- Thai nationality only
- Aged 22-30 years old with Bachelor's Degree
- Direct experience from hospitality is preferable
- หากมีประสบการณ์ตรงมากกว่า 1 ปี จากโรงแรมขนาด250 ห้องขึ้นไป จะพิจารณาเป็นพิเศษ
- Fluent English and good customer service skill
- Able to work in shifts and muti-tasking job
- Love challenge and never give up !

- To obtain guests information by answering telephone calls; transfer calls to other departments; verifying information.
- To explain hotel procedures; answer questions; solve problem; provide information; receive food order and forward to Room Service
- Completes monthly complaint report and send to Guest Service Centre Manager.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
- To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments,
- To attend hotel events, daily shift briefings and training to improve professional skills.