Night Manager

PREREQUISITIES:

Must be able to communicate in English writing and speaking and other languages are advantages. Good personality and charming is important to be the Night Manager in the way to represent himself on behalf of hotel management.

EDUCATION:

Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.

EXPERIENCE:

Previous Front Office experience in supervisory/management capacity in a Mid scale or Luxury property is required.

Previous customer service and general computer experience required. Property Management Software experience required.

- Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.

- Maintain a professional and high-quality service oriented environment at all times

- Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise

- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments

- Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.

- Service Charge
- Uniform & Laundry
- 2 meals/ shift
- Public holiday & Vacation
- Social Security
- Group insurance
- Annual physical check-up
- Training/ Development program