Reservation Officer

o Pleasant personality
o Reliable
o Cooperative Attitude
o Good attitude
o Willing to work hard
o Service Orientated
o Goal Oriented Skills
o Knowledge of reservations
o Excellent communication skills
o Good leadership and management skills
o Good interpersonal skills
o Able to work on all shifts
o Computer skills, reservations system competency is an advantage

English
o Comprehension = Good
o Reading = Good
o Writing = Good
o Speaking = Good

Reporting directly to the Assistant Reservations Manager, the Reservation Officer is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. On a broader scale, Reservation Officer must world closely with all Front Office and Sales & Marketing personal, and in particular, Sale & Marketing, providing lead advice and constant - feedback- concerning both enquiries and firm reservations. The Reservations officer must work at all times in maximizing the hotel- s occupancy potential, whilst protecting the Hotel- s business mix. The Reservations officer must at all times maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone

o Service Charge
o 2 Days off per week
o Annual Leave ( As Hotel Policy)
o Public Holidays (As Hotel Policy)
o Group Insurance and Social Security
o OPD Reimbursement.
o Provident Fund.
o Uniform & Duty Meal
o Employee Award and Monthly Activity
o Training and Development Program