General Manager of Tour and Travel

GM will be responsible for the oversight, budget, management, and direction for the tours and travel group, including working closely with the director of operations in supervising the guides and travel agents and supporting their operations of tours and travel desks. Major focus on business development and generating new revenue streams. This role will require creativity, innovation and a capacity to forecast, implement and improve product and business growth. The GM will be responsible for leading long-term strategy to drive revenues through all revenue streams, manage expenses, mentoring & development of team, and support overall key objectives outlined each year. In addition to this will be to the development of new tours and opening of new retail travel locations, but not limited to recruitment, OS&E decisions, training of team, support & coordination with other departments including sales, marketing, revenue, and any third party suppliers & partners we choose to work with. This position requires strong time management and administrative oversight, solid business acumen, self-motivation and vision. In this role, you will use the experience you have gained from working in various upper management positions in tourism and sales to develop better ways of working with new & exciting initiatives.

- Design strategy and set goals for expansion, development and implementation
- Create and maintain budgets and optimize expenses through competitor analyses, attention to detail and following cost-effective measures
- Set standardized policies and processes to ensure consistency, quality and continuous improvement
- Ensure employees work productively and develop professionally by motivating staff, providing the tools for success and consistently engaging
- Oversee the recruitment and training of new employees
- Evaluate and improve operations and business development through employee feedback, competitor research and market analyses
- Provide solutions to issues including but not limited to profit decline, employee conflicts and loss of business to competitors
- Create training structures to support upselling, focus on owned and high commission 3rd part products and ensure high conversion vs enquiry ratio
- Drive customer satisfaction through feedback structures and the implementation of positive changes
- Define long-term strategic goals and developing clear plans to implement them.
- Improve internal processes and ensuring employees work as a cohesive unit
- Work closely with creative team to help bring website, branding and identify vision to life
- Report to department head