Spa Manager (ผู้จัดการสปา)

- Bachelor- s degree in Business and/or Hospitality Management
- At Least 3 years experience as Spa Manager in 5 stars spa
- 2 years multi unit experience
- Spa therapy knowledge, presentation skill
- Keen on P&L

- Strong knowledge of spoken and written English
- Drive for result
- Highly motivated and able to teach leadership skills
- Positive attitude toward leadership and team work
- Ability to relate in various cultures.
- Well groomed and articulated
- Interest in Selling approach
- Service Mind

1. The spa is consistently operating to agreed standards.
2. The spa operates with maximum profitability.
3. Relationships with all business partners are maintained and nurtured to mutual
benefit.
4. The Anantara spa brand integrity is reinforced within all interactions of all
employees.
5. Spa Employees are continually developed and challenged to maximize their
potential.
6. The spa benefits from high capture rates through self generated demand.
Key Responsibilities
1. Spa Operation:
1. 1 the guest experience is consistent
1.2 Ambience, special touches and guest interaction are reviewed and corrected
whenever they do not meet the required standards.
1.3 All materials and supplies needed to operate to the required standards are
available without interruption.
1.4 The Spa- s operational and financial figures are reported punctually and
accurately.
1.5 The spa generates sufficient client feedback to provide relevant and reliable
guest satisfaction data.
1.6 The Spa- s operations manual is frequently reviewed and updated. All
aspects of manuals are implemented and monitored.
1.7 Regular communication in the form of conference calls, meetings and
workshops with relevant personnel is in place.
1.8 All business units receive an appropriate number of visits per year to
support business performance.
2. Business unit performance with maximum profitability.
2.1 All business has an annual budget and follows up on their business
performance against the budget a regular basis.
2.2 All unit managers analyze their P&L statements and take appropriate action
to positively impact on their results.
2.3 National and local promotions are developed and implemented and
monitored to enhance revenue.
2.4 Spa capacity (Facilities, therapists) are scheduled to achieve maximum
utilization.
2.5 All spas realize sales potential through effective visual merchandising and
appropriate training activities.

2.6 All products and treatments are priced to sell and are in relation to each
spa- s client base.
3. Relationships with all business partners in Thailand are maintained and
nurtured to mutual benefit.
3.1 Each business partner is pro-actively contacted and if appropriate met
regularly to ensure their satisfaction and concerns can be handled
effectively.
3.2 Spa Managers attends relevant regular host hotel meetings to ensure the
spa is integrated in the day-to-day as well as medium planning of the hotel
operation.
3.3 Spa Managers liaise regularly with the relevant host hotel departments to
maximize capture rates.
3.4 Suppliers view MSpa as a fair business partner. Doing business with MSpa
is a win-win proportion.
3.5 Business associations seek MSpa participation and involvement in their
activities.
3.6 Thai Government agencies refer to MSpa as a leader of the national Spa
industry.
4. The MSpa Brand integrity is reinforced within all interactions and business units.
4.1 The MSpa Core Values are reflected in the way all MSpa employees conduct
themselves.
4.2 All existing and future facilities, products and treatments reflect the core
values.
4.3 Annual business plans following the company standard are prepared for the
whole company and each spa outlining their business strategies for the
coming 12 months.
4.4 Guest feedback, industry trends and competitor research is analyzed shared
on a regular basis with the Executive Committee.
4.5 Brand positioning research is to be implemented and maintained.
4.6 Collateral for Thailand, individual spa- s and promotions is available in good
time.
5. MSpa employees are continually developed and challenged to maximize their potential.
5.1 All employment decisions follow the MSpa recruitment guidelines.
5.2 Spa Managers and Assistant Spa Operation managers have access to
career development and guidance.
5.3 Spa Managers and Assistant Spa Operation managers performance is
closely monitored. Guidance and coaching is provided pro-actively on a
regular basis.
5.4 An effective succession planning and mentoring scheme is in place to
support individual growth and company expansion.

-Uniforms and laundry service
-Free meals at work
-2 day-off per week
-Public Holiday 15 days
-Service Charge
-Social Security
-Provident Fund
-Group Insurance
-Annual Health check
-Annual staff party
-Outing/ Team building program