Night Auditor at SILQ Hotel Sukhumvit24

- Bachelor's in hospitality or related subjects preferred
- At least 4 years Front Office experience required in supervisory position in the hospitality industry
- Knowledge in the Front Office in the hospitality industry
- Excellent spoken and written English
- Well versed in use of computers such as Word, Excel and PowerPoint

- To obtain and account for the correct room revenue.
- To ensure that all room rate, guest data is posted and correct into the hotel property management system.
- To account for all rooms related rebates for the day.
- To identify and correct any errors.
- To ensure that all room discrepancy is check and follow-up.
- Anticipate guest- s need through observation and offer prompt, efficient service either personally or through effective communication with other associates.
- To ensure that pending balance/posting master account is follow up the payment to avoid bad debt.
- Closely check and monitor guest account cash deposit to avoid high balance and credit limited.
- Align working practices and conduct with hotel; consistency strive to meet and exceed the expectations of both internal and external guests
- Work closely with Senior Guest Service Manager / Assistant Guest Service Manager to achieve the maximum standards and best level of coordination in guests services to the comfort and well-being of the guest.
- Be fully conversant with the Emergency Plan of action.
- Constantly seek to improve business results with new procedures, methods and policies and make recommendations to Senior Guest Service Manager/ report and manage incidents, accidents, loss and /or damage to person and property within the premises.
- Maintain vigilance over the security of the hotel and liaise with the security department accordingly.
- To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- Compile analysis of guest- s comments and feedback during their stay.
- Ensure that the front desk and public are kept neat, tidy and clean at all the times.
- Follow-up calls to be made to all new arrivals and maintain a close rapport with all in house guests.
- Prepare and handle all correspondence circulars to in-house guests.
- To organize & maintain the resident lounge.
- To oversee the Club house and Resident lounge.
- Performs any other duties as may be assigned from time to time.
- Maintain the Guest Service cash float for the refund of security deposits.
- Provide sufficient and adequate training to staff from time to time. - Must also conduct daily briefing to the staff.
- To conduct daily pre-shift briefings to employees on rooms occupancy, arrival & departures, functions / event and special attention that is needed.
- To assign responsibilities to subordinates implementing Multi-Tasking principle and to check their performance periodically.