Hostess

QUALIFICATIONS:

- Previous experience in similar role 2-3 years
- F&B background
- Customer care skills
- Attention to detail
- Ability to work under pressure Autonomy & initiative
- Ability to handle a complex and multi-faceted role
- Excellent level of English, Motivational skills

Interested person may send your resume to : [email protected] or
Phone: 0-2658-1000 ext. 5121 / 084-438-3279 (K.Pilailak)

SUMMARY:

As a Host at Blue by Alain Ducasse, you will be required to manage the reservations systems in conjunction with the restaurant general manager and restaurant manager. You will handle and process all reservation enquiries, taking advantage of every sales opportunity to maximise restaurant sales



PRIMARY RESPONSIBILITIES:

To ensure all teams have up to date information prior to each service
To answer the telephones promptly, courteously and following the relevant judging standards
To handle and accurately process all reservation enquiries ensuring that the maximum possible rate/sale is achieved, in conjunction with restaurant director
To pass all special guest requirements to the relevant department required to act upon them
To accurately take and process all cancellations and amendments
To accurately enter into the reservations system details of the reservation, including correcting guest profiles and to research guests prior to their arrival
To accurately file all correspondence relating to reservations processed
To welcome guests with warmth and courtesy according to required standards
To assist guests with their belonging and ensure that they are returned without delay
To observe and to anticipate guest- s needs
Glean personal and relevant information relating to VIP guests
To support the management ensuring a smooth, pleasant and efficient service
To use up selling techniques to exceed guest expectations and increase revenue
To ensure that the manager is kept informed of all guest comments and complaints
To create personalised menu
To assist with the service when required in the lounge and restaurant - offering a knowledgeable and friendly service.
To revise floor plan and check floor is set correctly
To use the booking sheet to check name, and refer to guests appropriately
To escort guests to their allocated table in warm and genuine manner
To set up and to maintain a nice working area
To follow opening / closing duties to required standards
Other duties as assigned by superiors