Operations Manager

What you will need to win:

Next to industry related education and work experience, we want to see an honest smile, creativity, and a can-do attitude from you. With a Team of motivated, educated and empowered people, we are about to take industry standards to the next level; and you need to be happy to explore this path with us.

You will make it to the next round if you are:

- Minimum education of Bachelor degree in Hotel Management, Business Administration or relevant discipline.
- Minimum of 5 years in hotel management experience in a similar capacity, preferably in a midscale environment.
- Knowledgeable and proven achievement in key hotel operations; F&B Management experience.
- Excellent communication skills in both written and spoken English.
- Positive attitude toward challenges and the drive to excel.
- Possesses professional disposition with excellent communication and interpersonal skills.

Successful candidate will be looking after a hotel operation of 224-rooms and 1 JAM JAM Eatery & Bar located in the heart of Bangkok Chinatown.

The Operations Manager is to be responsible for the entire Hotel operations including the Common area (Eat/Work/Play). His/her scope of responsibilities covers the financial results (revenue, cost of sales, payroll & related expenses, other expense, departmental income, gross operating income, net operating income) of the hotel. He/she is also responsible for the standards of the product, service, management of human resources and the sales and marketing strategies, goals and results. Standardize and implement new products and services to meet or increasing guest expectations, competitiveness and advances in new technology.
Primary responsibilities

* Supervising the day-to-day running of the hotel.
* Planning business plan and operating budgets.
* Instilling a learning culture through required training.
* Nurturing and mentoring staff development.
* Inspiring all employees to be fully engaged in delighting guests at all times.
* Ensuring that all managers adhere to company policies.
* Monitoring and improving product and service standards in all sections.
* Identifying market needs for hotel guests and local markets.
* Overseeing and pre-setting of the Manning Guide and salary scale.
* Ensuring each manager maintains productivity and morale within their respective areas.
* Preparing all necessary reports.
* Inspecting all areas of the operation for optimum upkeep, cleanliness, safety and security.
* Supporting company standards and policies regarding environment and Corporate Social Responsibility.
* Ensuring Fire Drills are conducted as per the Fire and Life Safety company guidelines.
* Strong flexibility and multi-tasking skills.
* Excellent time management skills.
* Strong organizational skills.
* Good knowledge of application tools i.e. food delivery platforms.
* Strong customer service orientation and skills.
* Exceptional detail in follow-up.
* Ability to produce consistent profits.
* Assume responsibility/accountability.
* Provide overall direction, coordination, and ongoing evaluation of operations.
* Creative problem solving skills.
* Think outside the box and creatively.
* Forecasting skills.
* Understand basic asset management.
* Involved with local community to develop business.

Why joining us:

Your career goals are important to us, and you have a chance to join us on our mission and develop further skills and qualifications. On top of that we offer:

* A competitive salary package
* Five-day work week.
* Duty meals.
* Group medical/ life insurance
* Monthly service charge
* Provident fund
* Performance bonus

If that sounds like you, please send your cover letter and CV in English to: [email protected]