Guest Service Agent (Night) [Kokotel Phuket Patong]

DESIRED SKILLS & EXPERIENCES:



1. Thai National Only, Male with a few years of experience in Night Audit/ guest services role.
2. Exceptional interpersonal skills to enhance the service standards throughout the operation.
3. Time management skills with high standard of work and attention to details.
4. Good interpersonal ability, friendly, caring and dedicated individual.
5. English communication skill.
6. Polite and helpful manner when dealing with guest.
7. Positive attitude, strong service mind and open-minded with energetics person.
8. Team player and multi-tasked environment.
9. Computer skill.
10. Overnight shift work schedule.

- Responsible for the overnight operations of the hotel.
- Verifying the accuracy of guest accounts, balancing charges and revenues as well as assisting with all aspects of guest services.
- Represents the hotel to the guest at night shift throughout all stages of the guest- s stay including Front Office Operation and
Food & Beverage Services.
- Performs multi-duties including reservation, concierge, guest service agent, waiter/waitress and cashier.
- Provide the highest level of guest service with positive and professional personality and that hotel standards are met and
maintained at all times.

DUTIES & RESPONSIBILITIES:



a. Manage nightly hotel operations, post any transactions needed and ensure cash float balance correctly.
b. Verify revenue from all sources is accurately balanced, follow up on any discrepancies.
c. Perform end of day procedures.
d. Produce daily reports for departments and department heads as well as compile and run statistical reports for all departments and transfer information to our Accounting department.
e. Uses proper telephone etiquette, email and message handling procedures.
f. Handle reservation enquiry over phone, email and in person to ensure all aspects of the room reservation procedure are followed and having coordinated with HQ member for handed over those enquires received.
g. Always greet guests in a friendly and professional manner according to standards.
h. Perform accurate check-ins and check-outs of guests daily.
i. Anticipate and address guest- s service needs as well as listen to guest- s complaints or concerns and resolving their issue in a timely manner.
j. Perform selling techniques to sell rooms, food and beverage and to promote other services of the hotel.
k. Manage caf- set up and its service operation within the caf- including food and beverage.
l. Thoroughly understand and adheres to proper credit, cashier, cash handling policies and procedures.
m. Reports any unusual occurrences or requests to Resident master in a prompt timely manner.
n. Knows all safety, emergency procedures and accident prevention policies.
o. Maintains the cleanliness and neatness of the front desk and caf- area.
p. Adhere to grooming and appearance standards consistently.
q. Understands and can communicate products and services available at the resort.
r. Print and close the shift on PMS/ POS.
s. Responsible for achieving and exceeding the guest satisfaction and following the standard operating procedures.

- 2 days off per week
- Incentive program
- Service Charge
- Social Security
- Group Insurance
- Provident Fund
- Public Holiday 15 days
- Annual Leave
- Meal allowance