Assistant Room Service Manager

- Directly responsible for the Room Service area, ensuring a smooth running, profitable operation within the framework of the Hotel.
- Responsible to maintain the overall welfare of our Associates by providing them with the training and resources to take care of our guests.
- Efficiently co-ordinate all hospitality and in-room dining requirement of in-house guests.
- To co-ordinate with Housekeeping in ensuring the efficient operation of the Mini-Bar facility.
- To co-ordinate with Front Office to ensure that all-relevant information regarding in house guests is relayed to the department.
- Achieve departmental Budget goals by maintaining profits through increased sales
revenue and the efficient cost expenditure.
- To be responsible for the monthly department Profit & Loss Statement.
- Preparation of the yearly department Budget by using history & forecasting techniques to develop an aggressive budget that reflects the outlets achievable capabilities.
- Accurately forecast business demands to ensure efficient staffing & food production.
- To ensure the efficient scheduling of Supervisors & Associates.
- To be responsible for the accurate supervision of the associate time control and payroll systems by working with Accounting and HRD.
- To supervise the completion & critique of the wage progress report on a weekly basis.

- To be responsible for all accounting and billing procedures in the outlets.
- To ensure the awareness & enforcement of all Marriott S.O.P.- s & Property L.S.O.P.- s.
- Enforce operational Standards that are periodically reviewed & updated.
- To be aware of all Marriott Guest Incentive programs and the correct accounting
procedures pertaining to them.
- To develop & execute plans and actions for the marketing of the outlet.
- To be aware of competitors in the market & complete a competition analysis on a
quarterly basis.
- To develop and implement Associate & Supervisor training plans on a quarterly basis in conjunction with HRD.
- To implement a departmental daily - 15 Minute- training program.
- To be responsible for the execution of all Associate reviews and appraisals in a
professional and timely manner.
- To be responsible for all aspects of Associate management including hiring and
discipline in conjunction with the DOR & Director of F&B.
- To train subordinate managers and supervisors in effective - coaching and counseling- and the correct process of progressive discipline.
- To conduct an effective monthly Associate meeting with minutes and P&A forwarded to the GM, F&B and HRD.
- To practice - open door- policy to all Associates.
- Periodically plan outside Associates activity to promote teamwork.
- To be responsible for maintaining outlet safety and sanitation standards at all times.
- Enforce Marriott- s 39 point Sanitation Checklist by having all Restaurants inspected on a monthly basis.
- To be responsible for asset management of all outlet property and facilities.
- Conduct a preventative maintenance inspection on a monthly basis.
- Promote positive inter-departmental relations through candid communication and
Cooperation.
- To respond to guest inquiries or concerns within 24 hours in what is deemed the
appropriate manner.
- Enforce Marriott- s Principals of Hospitality at all times.
- To work with the Banqueting Department to support all requested functions & ensure any Banquet property is returned to its correct place in the condition it was borrowed.
- Perform any reasonable request made of management which is not life threatening or against the law.
- Management reserves the right to make changes to this job description at its sole
discretion and without advance notice.

- 5 working day per week
- Training & Development
- Vacation and Public Holiday
- Social Security
- Group Insurance
- Dental Allowance
- Provident Fund
- Uniform
- Meal
- Car Park
- Discount : Food & Beverage , Accommodation