School Shop Manager

Child Safeguarding:
Shrewsbury International School is committed to Safeguarding and Child Protection promoting the welfare of children. The successful candidate will be required to
- attend in-house Child Safeguarding programmes;
- promote and safeguard the welfare of all students in the school;
- report to the Child Protection Officer any concerns they have for the welfare of a student. This may include unsafe practices witnessed within the school as outlined in the school- s Whistleblowing Policy;
- keep professional relationships with students where personal boundaries are respected and maintained;
- seek advice from a Line Manager or Child Protection Officer with issues or concerns related to Child Safeguarding.

Requirements:
- Satisfactory Thai Police Criminal Record check
- Confirmation of identity (Driving License / Passport/National ID card)
- Satisfactory references
- Verification of qualifications and work experience

Key Responsibilities:
The School Shop Manager reports directly to the Director of Business Services and is responsible for the effective management of the school shop. In particular the School Shop Manager will
- Maintain to professional standards the appearance of the shop floor ensuring all stock is suitably displayed, priced and stocked.
- Promote effectively to customers through display and presentation the merchandise on sale using a logical and informative approach.
- Organize and direct the duties of the shop assistants on a day-to-day basis.
- Ensure an excellent standard of customer service to all customers and user of the shop is employed by staff at all times.
- Manage and control effectively the levels of all stock ensuring re-order levels are set appropriately to ensure no stock-outs occur and to avoid over-stocking.
- Ensure all stock is kept safely and securely at all times.
- Raise orders based on re-order levels and lead times to ensure replacement stock is received before stock-outs occur.
- Properly check and record deliveries into the shop to ensure quantities, prices and quality are according to the purchase order specification.
- Provide accurate and timely stock, sales and delivery reports to the staff of the Accounts Department, the School Manager and the Director of Business Services.
- Be responsible for the proper operation and control of the shop- s computerized retail accounting records ensuring all transactions are recorded correctly and in a timely fashion.
- Be responsible for the planning, undertaking and reporting of periodical stock takes ensuring the process is organised logically and the stock counting is accurate.
- Manage the backroom stock areas ensuring the stock is properly labeled for identification and arranged in an organised manner enabling easy access to replenish the stock on the shop floor at all times.
- Manage additional stock holdings outside the school shop ensuring the stock is held securely and is properly identified.
- Manage staff discount system in accordance with the school- s policy.
- Operate the shop stationery system for the issuing of stock to departmental budget holders ensuring requests are appropriately authorized.
- Provide monthly reporting on the shop stationery system to the Account Department detailing issues to departments and month end stock holding.
- Train the shop- s staff to provide excellent customer service and motivate the team.
- Be responsible for the result of duty and responsibility of School Shop Assistant.
- Other tasks as assigned by Line Manager.

Professional Expectations:
The School Shop Manager should have the following qualities
- Be positive, engaging and friendly in manner to all staff, students and visitors to the school.
- Be professional, neat and presentable both in the work and tasks undertaken and in their personal appearance.
- Have a - can-do- approach be efficient and accurate in dealing with work and duties assigned.
- Have a good spoken command of English and Thai and competent written skills in both languages.
- Be flexible in their approach to work and enjoy working as part of a team.
- Adhere at all times to the spoken English policy.
- Promote a favorable impression of the School at all times.
- Undertake duties and responsibilities in accordance with the School- s policies and procedures.
- Have attention to detail and preciseness in maintaining records.
- Have good managerial ability in order to plan and direct the work of supporting staff in a team and to motivate.