Guest Relation Officer/Guest Service Agent

- Male/Female
- 0-1 Year of experience
- 22-35 Year of age
- Able to Work in Pai, Maehongson
- Fluent in English and Thai, other languages would be beneficial

- All operational responsibilities hereinafter should be focused on Chinese guests in particular, however, the same applies for non-Chinese guests.
- Responds to all guest complaints/issues/requirements via email or phone and assists guests by answering questions about the resort, local attractions and events by providing recommendations and directions.
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
- Possesses complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and other BuriRasa properties.
- Oversee the service and attitude with which our guest service is being delivered and ensures it meets the highest standard of Hotel at all times.
- Takes personal responsibility for ensuring all issues pertaining to guest satisfaction are met and exceeded and that follow up is completed on a timely basis.
- Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Hotel experience.
- Develops a close and harmonious working relationship with all hotel departments.
- Investigates and reports reasons for guest complaints/incidents to Asst. Guest Relations Manager
- Helps to update and maintain an accurate guest database.
- Maintains the daily comment log/glitch report.
- Issues follow-up letters to all Chinese guests of Hotel as and when required
- Replies to online reviews (Chinese language only)
- Assist in agent inspections as and when required
- Checks rooms prior to guest check in
- Executes any additional requests as and when required.

Please submit your resume and related documents to [email protected]