Guest Service Agent [GSA] - Chinese Speaking

- Male/Female
- 22-35 Year of age
- 0-1 Year of experience
- Fluent in English, Thai and good command in Chinese
- Able to work in Pai, Maehongson

- All operational responsibilities hereinafter should be focused on Chinese guests in particular, however, the same applies for non-Chinese guests.
- Attend the morning briefing before each duty shift.
- Read the communication log book before each duty shift.
- Ensures his / hers appearance, personal hygiene and uniform are to the hotel standard.
- Enforce hotel- s Principals of Hospitality and exceptional guest satisfaction at all times.
- To report the reasons for guest complaints, incidents to the Front Office Manager / Guest Services supervisor.
- Provides cover when the front office team are absence or sick.
- Creating a harmonious environment amongst all staff / guests within the hotel.
- To ensure any guest requests are properly attended to by the respected departments and follow up.
- Ensure all requests by the guests are auctioned i.e. Wake up calls, Booking Taxi services, Hire rental, breakfast box, extra beds, etc.
- Check daily transfers and log, check all room keys.
- Prepare guest arrival registration card, welcome, departure and billing information letters and send to respected departments.
- Check the guest in and out as per hotel SOP standard procedure ensuring exceptional guest satisfaction at all times.
- Ensure all money is correct, house fund.
- Try to achieve all targets that are set by the hotel management. Walk in, Guest Comments, tours etc.
- Liaise with the Housekeeping team concerning the VC & VD rooms.
- Follows policy regarding lost and found and reports and any security concerns to the Supervisor.
- Notify Supervisor when any quantity of front office stock is running low.
- Is fully conversant with all health and safety, fires and emergency procedures.
- All telephone conversations are to be dealt in a professional and courteous manor ensuring exceptional guest satisfaction.
- Ensure you are up to date with the hotel computer system and money procedure system.

Please submit your CV and related documents to [email protected]