Guest Service Manager / Operation Manager

- At least 5 years background experience in international hotel
- Strong communication, service and leadership skills.
- Strong management skills
- Effective decision making and problem solving skills.
- Be able to work under pressure.
- Open-minded and flexible with a can- do attitude.
- Good command in English both speaking and writing.

- Oversee front office and housekeeping operations during assigned shift including:
- Daily check in and check out
- Provide excellent customer service per the standards of the Company, and assist in situations to ensure customer satisfaction
- Maintenance of guest information in PMS
- Handling Guests Feedback

- Supervise cashiering system and activities during shift including:
- Cash handling and banking procedure
- Dealing with irregular payments
- Instructing Front Office Agents in credit policies and facilities
- Instructing Front Office Agents in cash security procedures

- Work with housekeeping supervisors to ensure equipment, linen and cleaning requirements are kept up to standard.

- Conducts inspection on a regular basis of all guest accommodation and public area

- Conduct on-the-job training in accordance with the departmental standards and policies and procedures and maintain a record of progress.

- Provide probationary / formal performance appraisal feedback in line with company guidelines. Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

- Exercise care on occupational, health, safety legislation, policies and procedures

- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

- Build loyalty from guests by exceeding expectations of guests

- Prepare reports, handle special projects and assignments as required

- SVC
- Meal Allowance
- Public Holiday 16 days
- Vacation
- Group Insurance
- Provident Fund