Front Office Supervisor

1.Ability to speak in public to large groups or in 1-1 situations.
2.Ability to react calmly and effectively in emergency situations.
3.Ability to listen to guests comments, questions or complaints and empathize with their situation while working to come to a solution.
4.Pro-active, positive, can-do attitude.
5.Ability to follow routine verbal and written instructions.
6.Knowledge of customer service standards and procedure.
7.Ability to speak Russian, English and additional languages are required
8.Frequent standing and walking
9.Must be able to work outdoors at various times throughout the year

1.Responsible for guest entry, scan wristband, keep records and verify accurate data input of each wristband and gather guest entry data.
2.Resolve guest complaints in an efficient and courteous manner.
3.Demonstrated commitment and passion to maximizing guest satisfaction in each stage of the guest experience.
4.Explain and sell the benefits of park memberships/annual passes.
5.Smile and treat guests with friendliness and respect with an enthusiastic spirit to work.
6.Communicate correct product information to guests regarding tickets, special offers, and upcoming events.
7.Maintain a working relationship with other departments to ensure good communication.
8.Assist in the areas of the department such as Gates, VIP Guests, Dressing rooms, Locker room area, Cashier and Ticketing.
9.Excellent interpersonal skills
10.Working knowledge of computerized Point of Sales system
11.excellent organizational and time management skills