Service Quality Manager(Hotel Manager)

Degree in Business Administration or relevant field.
- Quality control experience advantageous.
- Excellent attention to detail.
- Excellent verbal and written communication.
- Data analysis and statistical aptitude.
- Good interpersonal skills.
- Highly conscientious and diligent.

- Implementing the cycle of service Quality monitoring, assessing analyzing, training, and improvement; i.e. quality assurance is the typical roadmap to satisfy customers.
- Developing quality control processes and Standard Operating Procedures.
- Ensuring all service are adherence to company service SOPs, legal and standards.
- Monitor and provide feedback to Head of Departments.
- Monitoring and evaluating SOP processes.
- Engaging with customers and gathering product feedback.
- Producing statistical reports on quality standard.
- Reporting to upper management on quality standard issues.
- Evaluating Service efficiency.