Duty Manager - Chinese/Japanese Speaking (Somerset Rama 9 Bangkok)

- At least 4 years Front Office experience required in supervisory position in the hospitality industry
- Knowledge in the Front Office in the hospitality industry.
- Excellent in English and Chinese or Japanese.

1.To obtain and account for the correct room revenue.
2.To ensure that all room rate, guest data is posted and correct into the hotel property management system.
3.To account for all rooms related rebates for the day.
4.To identify and correct any errors.
5.To ensure that all room discrepancy is check and follow-up.
6.Anticipate guest- s need through observation and offer prompt, efficient service either personally or through effective communication with other associates.
7.To ensure that pending balance/posting master account is follow up the payment to avoid bad debt.
8.Closely check and monitor guest account cash deposit to avoid high balance and credit limited.
9.Align working practices and conduct with hotel; consistency strive to meet and exceed the expectations of both internal and external guests
10.Work closely with Senior Guest Service Manager / Assistant Guest Service Manager to achieve the maximum standards and best level of coordination in guests- services to the comfort and well-being of the guest.
11.Be fully conversant with the Emergency Plan of action.
12.Constantly seek to improve business results with new procedures, methods and policies and make recommendations to Senior Guest Service Manager/ report and manage incidents, accidents, loss and /or damage to person and property within the premises.
13.Maintain vigilance over the security of the hotel and liaise with the security department accordingly.
14.To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
15.Compile analysis of guests comments and feedback during their stay.
16.Ensure that the front desk and public are kept neat, tidy and clean at all the times.
17.Follow-up calls to be made to all new arrivals and maintain a close rapport with all in house guests.
18.Prepare and handle all correspondence circulars to in-house guests.
19.To organize & maintain the resident lounge.
20.To oversee the Club house and Resident lounge.
21.Performs any other duties as may be assigned from time to time.
22.Maintain the Guest Service cash float for the refund of security deposits.
23.Provide sufficient and adequate training to staff from time to time. Must also conduct daily briefing to the staff.
24.To conduct daily pre-shift briefings to employees on rooms occupancy, arrival & departures, functions / event and special attention that is needed.
25.To assign responsibilities to subordinates implementing Multi-Tasking principle and to check their performance periodically.

- Salary
- Service Charge
- Meal Allowance
- Staff uniform
- Provident Fund
- Group Insurant
- Social Security Fund