Group Reservation & Call Center Agent

PROFESSIONAL EXPERIENCES
Knowledge : Computer system such as Opera
Skills : Computer MS Office Good in English Good problem solving skills
Computer MS Office Good in English Good problem solving skills : Positive thinking Good personality Service Mind

RESPONSIBILITIES

To answer incoming telephone call in a professional way.

Handle customer- s enquiries & complaints, providing help and advice which beyond customer- s need and satisfaction.

Provides information, product and hotel services to the guest via telephone.

Solve customers' problems or offer alternative solutions.

To make clear and accurate communication to the other party on the other end of the line.

Communicate courteously with customers through every communication- s channels.

Keep accurate records of discussions or correspondence with customers during any interaction and update the information through the company- s system at all time.

Formulate resolution and response in a timely & accurate manner and provide excellent customer service.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Communicate & coordinate with relevant party/department when necessary.

To redirect and divert calls to appropriate parties, office or hotels department through the switchboard or PBX system.

Understanding the telephone operator board or PBX switchboard operations.

Monitors open and close telephone functionality including answering machine on HOC software.

Knows what is action to take when an emergency calls is required.

Train or assists with training new telephone operators in performance of job duties.

Update calls tracking report.

Provide feedback to improve the efficiency.

Other ad hoc duties as assigned by Supervisor or Manager.

- Public Holiday
- Vacation
- Group Insurance
- OPD
- Social Security
- Provident fund
- Day off for Birthday
- other benefit...