Guest Service Agent

-Male
-Bachelor Degree in related field.
-Previous hospitality experience at a hotel or related field at least 1 years.
-Good command in English language both of written and spoken.
-Excellent guest service skills, guest-oriented and service-minded.
-Strong communication and service.
-Open-minded and flexible with a can- do attitude.
-Working knowledge of various computer software programs (MS).
-Be flexible at all times in order to cover the unexpected needs of the hotel job details.

Job Responsibilities
-Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
-Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
-Collect the guest- s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
-Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
-Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
-Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
-Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.

- 5 days working / 2 days off
- Service Charge (After Pass Probation)
- Public holiday
- Vacation
- Social Security
- Annual physical check-up
- Training & Development program
- Wedding, New born and Funeral remuneration