Head of Operation (Hotel Director)

- Degree in Business Administration or a related field
- Quality control experience is beneficial.
- Excellent attention to detail
- Excellent verbal and written communication
- Data Analysis and Statistical Aptitude
- Good human relations
- Highly cautious and diligent
- Experience in 5 star hotels will be an advantage.

- Manage front desk, Reservation & Enquiry (booking) and service department to provide excellent service and high efficiency.
- Conduct a cycle of service quality audits, assessments, analysis, training and improvement. That is, quality assurance is a common plan for customer satisfaction.
- Development of quality control processes and standard operating procedures.
- Ensuring that all services are in accordance with SOP, corporate services, law and standards.
- Review and provide feedback to the head of the department.
- Monitoring and evaluation of the SOP process
- Engage with customers and collect product reviews.
- Prepare statistical reports on quality standards.
- Report to top management on quality standard issues.
- Service performance assessment