Guest Service Officer at Somerset Rama 9 Bangkok

1.Knowledge in the Front Office in the hospitality industry.
2.Excellent spoken and written English.
3.Well versed in use of computers such as Word, Excel and PowerPoint.

1.Responsible for checking in guests such as registering and assigning rooms to guests.
2.Issue room keys and escort guests into rooms.
3.Keeps a record of room availabilities and guests- accounts using computer
4.Transmits and receives messages, using telephones or telephone switchboards.
5.Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
6.Arranges, taxis, and restaurants for customers.
7.Records guest comments or complaints, referring customers to managers as necessary.
8.Handle cash advance or cash received upon checkout.
9.Performs simple bookkeeping activities, such as balancing cash accounts.
10.Makes and confirms reservations.
11.Performs any other duties as required by the Guest Service Manager or Management.
12.Ensure prompt and precise information and assistance is provided to tenants and guests on matters concerning services and facilities.
13.Handle all equipment rentals and raise the necessary charges for tenants- /guests- signature and billing.
14.Responsible for safekeeping and the appropriate use to allocated tenants- documents and collateral items.
15.Ensure familiarity with each allocated tenant- s correspondence styles, filing system, and maintain a file on tenant- s profile and preferences.
16.Handle faulty situations, raise work order and report them to the department concerned.
17.Ensure that all equipment is in good working conditions and regularly maintained.