Guest Service Agent (GSA)

- Thai Nationality
- Both Male/Female can apply.
- Attentive and can work under pressure
- Well Organized
- Good communication skills
- Previous role as Receptionist / Front Desk Office in a similar quality hotel

Best Western Plus Nexen Pattaya Hotel (164 rooms) is currently Looking for the position for the RE-OPENING TEAM:

GUEST SERVICE AGENT (GSA)

Responsibilities:

- Registers guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations
- Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.
- Understands room status and room status tracking
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Files room key cards.
- Knows how to use front office equipment.
- Processes guest check-outs.