Reservation Agent

- Thai Nationality
- Both Male/Female can apply.
- Attentive and can work under pressure
- Good communication skills
- Previous role as a Reservation Officer in a similar quality hotel.

Best Western Plus Nexen Pattaya Hotel (164 rooms) is currently Looking for the position for the RE-OPENING TEAM:

RESERVATION AGENT

Responsibilities:

- Processes reservations by mail, telephone, telex, cable, fax, or central reservations systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the types of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all package plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.