Reservation Officer (พนักงานสำรองห้องพัก)

Work Experience

Guest focused personality is essential; experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem-solving abilities
Fluency in English; additional languages are a plus

Job Description

Able to read and communicate in Thai language.

Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system

Other Responsibilities

Ensure yourself is up to date with all facts of the hotel product, including room types details, room rates, all hotel features and facilities, loyalty program and knowledge local information and journey route
Well versed and be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Perform other reasonable duties assigned by the assigned by the Management
Establish and maintain effective employee working relationships

Benefits
WHAT IS IN IT FOR YOU:

- Employee benefit card offering discounted rates in Accor Hotels worldwide.

- Develop your talent through learning programs by Academy Accor.

- Opportunity to grow within your property and across the world!

- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21

Talent & Culture Manager (Talent & Culture Manager)
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เว็บไซต์ : www.mercurerayonglomtalay.com/th/
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