Assistant Front Office Manager (ผู้ช่วยผู้จัดการแผนกต้อนรับ)

- Previous experience working at the front desk
- Computer literate in the Windows environment, PMS, with an aptitude for new technologies
- Business English and a third language would be a plus
- Guest oriented and service minded
- Good listening and communication skills
- Self confidence
- Excellent presentation
- Sales oriented
- Flexibility
- Ability to work under pressure and physical staying power
- Responsiveness

- Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest- s

- Assists in VIP- s arrival departure in absence of guest relation officers

- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior

- Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

- Assists in handling room lock problems

- Co-ordinates with all departments concerned in order to maintain Front Office functions properly

- Operates the front office computer system in order to assist front office attendants.

- Checks group department, fit and ensure switchboard makes appropriate wake up calls.

- Handles guest complaints and other related problems and reports on the Assistant Manager- s log book.

- Approves and sign for allowances, rebates etc.

- Authorizes charges to be made for late departures and/or compliments on them

- Maintains and be guided of hotel policy on credit/lost and found hotel guests properties

- Follows up in credit check report, liaise with credit manager

- Responsible for front office operation during the absence of Front Office Manager

- To discuss all matters that needed to follow up with the next shift Manager

- Assigns and Approves Duty roster for all Front desk staffs