Spa Therapist (Dusit Thani Lakeview Cairo)

- Must have licenses/certificates in massage/beauty therapy.
- Must have good command of English.
- Must have excellent customer care skill.
- Must have good communication skill.

Responsible for:
1. Spa treatments
2. Professionalism
3. Guest care
4. Treatment room presentation
5. Cleanliness and hygiene
6. Equipment
7. Self development

Spa Treatments
1. Must have proficiency in all treatments offered in the spa menu.
2. Must have a thorough knowledge of all treatment ingredients and recipes.
3. Must have thorough knowledge of the procedures and benefits for all spa treatments.
4. Must understand how to safely operate equipment used in treatments.
5. Must be able to use and prescribe therapy and retail products appropriately.

Professionalism
1. Ensure excellent grooming standards are observed at all times.
2. Start and finish treatments on time.
3. Regularly check the appointment book for timely set up of treatments.
4. Be flexible with working hours if necessary, in order to fit guest requirements.
5. Attend the daily briefing with the Spa Manager/Spa Supervisor, to ensure awareness of any information required for the day.
6. Conduct all treatments professionally. Therapists may not compromise either themselves or Devarana Spa by permitting any guest to act improperly. In such situations, the therapist should politely excuse herself from the treatment and advise the Manager/Supervisor.
7. Therapists are not permitted, under any circumstances, to solicit or request gratuities in the form of tips or payment in kind. Any gifts offered by clients must be declared to the Spa Manager/Spa Supervisor.
This manual is the property of Devarana Spa Company Limited. All rights reserved. No part of this manual may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of Devarana Spa Company Limited. Page 47

8. Report to Spa Manager/Spa Supervisor any issues, whether internal or external, that may affect the optimal functioning of the spa. This may range from basic requirements, such as the need for a new light bulb, through to personnel issues.
9. Inform the Spa Manager/Spa Supervisor if stocks are running low, and should assist in the inventory checks conducted.
10. Therapists should be familiar with all general hotel procedures, and the facilities and activities of all other departments, as outlined in the Guest Directory and staff handbook.

Guest Care
1. Ensure that guests receive an excellent standard of guest care as outlined in the company standards and procedures.
- Before treatment check any contra-indications by looking at the therapist job form, or asking reception.
- Greet guests warmly and politely in the Thai way.
- Treat guests with the utmost courtesy and respect.
- Assist guests with belongings.
- Ensure sufficient amenities are stocked for each treatment.
- Ensure guest knows where amenities in treatment room are located.
- Use guest name at least 2 times during treatment.
- Check pressure, temperature and general comfort levels.
- Ensure guest privacy at all times.
- Give clear instructions to guest on changing or other requirements.
- Give guest notice of any unusual procedures or advise of sequence of the treatment and procedures.
- After treatment remind guests to take their jewelry and belongings.

Treatment room presentation
1. Ensure that treatment room is clean and properly set up before each treatment.
- Room and surfaces clean and tidy
- Shower and toilet clean and dry
- Burner lit
- Sufficient guest amenities for entire treatment
This manual is the property of Devarana Spa Company Limited. All rights reserved. No part of this manual may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of Devarana Spa Company Limited. Page 48

- Massage beds set up correctly according to company standards
- Towels, robes and bath mats placed according to company standards
- Product neatly laid out
- Equipment ready for use

2. Any rooms which do not meet the standard of cleanliness required must be reported to the Spa Manager/Spa Supervisor.
3. Any rooms which are insufficiently stocked with linens or products must be reported to the Spa Manager/Spa Supervisor.
4. Report any malfunction of systems such as lighting, water or air conditioning immediately to the Spa Manager/Spa Supervisor.
5. Report any damage of equipment or fixtures and fittings immediately to Spa Manager/Spa Supervisor.

Cleanliness and Hygiene
1. All surfaces, equipment, utensils and products must be hygienically cleaned and/or sterilized in accordance with company standards and procedures.
2. Any surfaces, equipment, utensils and products that do not meet company hygiene standards must be reported to the Spa Manager/Spa Supervisor.

Equipment
All spa equipments must be cleaned and maintained in good working order. Damage or malfunction occurs must be reported to the Spa Manager/Spa Supervisor.

Self Development
Therapists are required to participate in ongoing training and assessment as organized by the Spa Manager/Spa Supervisor, to refine and upgrade skills.

- Commission
- Accommodation
- Home leave air ticket