Guest Service Agent (GSA)

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Guest Service Agent
JOB TITLE : Guest Service Agent
DEPARTMENT : Front Office
REPORT TO : Front Office Manager

The Guest Service Agent is under the direct supervision of the Front Office Manager and indirectly to the Financial Controller for the cashiering responsibilities. This position handles both check in and checks out of our guests and at the same time to maintain a high standard of service of guest expectation.
RESPONSIBILITIES AND MEANS

To provide a courteous and professional service at all times. To maintain good working relationships with your own colleagues and all other departments.

ADMINISTRATIVE RESPONSIBILITIES

To carry out any other reasonable duties and responsibilities as assigned. Must be fully conversant with company policies regarding credit granting and credit card procedures.
Cash personal checks and traveler- s checks for guests (only upon proper authorization).


TECHNICAL RESPONSIBILITIES

Answers inquiries over the telephone and in person pertaining to hotel services and registration of guests, registers and assigns rooms to guests.
Verify room status from housekeeping- s report, - Blocks- and assigns rooms for special request and good attention reservations. Post all charges to the room folios as soon as they are received. Receive and post to the appropriate folio all cash received in payment of room accounts. Properly record and post to the appropriate folio all charge payments of room accounts, this includes both credit card charges and city ledger charges. To provides the service for the guests- safety deposit boxes which locate in the safe deposit room in regards to the Safe Deposit procedures

- Day off 2 days per week
- Service Charge
- Funeral allowance Families, staff
- Accident Insurance
- Uniform
- Laundry (For uniform)
- Meal 2 times
- Birthday Leave