Guest Relation Officer (GRO)

KEY TASKS

- You ensure that all runs smoothly during the customer's stay. You are involved from the customer's arrival in the hotel, through to their paying and check-out. Other duties: - Answering the telephone - Handling the cash register and billing -
- Behaves and acts in an exemplary fashion, embodying the brand mindset
- Performs Front Office operations, applying the organizational structure defined by the Front Office Manager and the guest relation manager
- Together with the Guest Relations Manager, is jointly responsible for welcoming and taking care of guests throughout their stay
- Contributes to guest satisfaction at all times by providing high quality services throughout their stay
- Checks the remaining VIP guest arrivals and departures, prepare the appropriate invoices are present and correct, complete with receipts
- Provides a warm and friendly welcome for guest to encourage their loyalty
- Ensures that VIP- s guest requests take priority in daily operation
- Develops excellent relationships with guest throughout their stay
- Ensure internal procedures are duly applied
- Responsible for the daily organization of the section.
- Contribute to overall operational efficiency by performing relevant duties as assigned.


SKILLS

Level of Education
Bachelor / Licence
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
Thai (Primary tongue)
English (Intermediate)
Chinese ( will be a plus)


ESSENTIAL AND OPTIONAL REQUIREMENTS

-Good command of both written and spoken English & Thai, computer skills are necessary
-Good personality
-Fresh graduated student are welcome
- Excellent customer service skills
- Organized and detail-oriented, good service mind with the ability to handle customer's complaint and enquiry