Training Manager (ผู้จัดการแผนกฝึกอบรม)

- To build and maintain confidence and credibility with all hosts from Atmosphere to Innerspheres level

- Acts as an objective third party in counseling, problem solving or conflict situations where learning issues are involved

- Actively seek for feedback from the Management on which learning programs are needed and to schedule such programs or initiatives to be conducted

- Facilitate the First day orientation and monitor the progress of all new hires within their probationary period
- Conduct the Train The Trainer program and its follow ups skills program
- Actively participate in the Resort committee i.e. HCIM, Four Houses, Eco Team, Health and Safety, etc
- To assist the Department Heads in identifying the Training Needs within their department
- Create and produce the annual Training Needs Analysis and the Resort Training Plan for the Management
- Produce Monthly Training / Learning Calendar
- Drive and participate in Standard achievement (i.e. best practices, Richey survey, etc) by testing, training, coaching, campaign and other initiatives
- Prepare the annual Learning and Development Budget and to continuously monitor the department expenses
- Analyze guest comments, service recovery, Richey Report to improve service levels and close performance gaps
- To communicate the effects of the learning function through bulletin board, Host News Letter and other media
- To ensure department Learning and Development goals and objectives are set and achieved
- To assist with the compilation of the Resort- s and department- s Operation / Training Manuals
- To plan, implement and monitor the following training are effectively conducted:
o Orientation
o Hygiene Training
o Health and Safety Training
o Fire Training
o Language Training
- To coordinate and monitor the Six Senses programs are conducted, includes Management Trainee program and all mandatory Six Senses courses, Departmental management and Development Program, Local Management Training Program
- To develop and to conduct various in house training program
- To perform special duties or project assigned from time to time and report the progress to the Management