Outlets Manager

- Minimum 5-6 years experience in F&B field in hotel industry, with at least 2 years in supervisor or higher level.
- Male or Female, age 28-35 years old.
- Thai nationality only.
- Fluent in English communication.
- Strong leadership & Good team player
- Fast learning & Hard working
- Strong people management skill
- Over knowledge in overall of F&B Management and Service
- Experience in department training.

- Responsible for coordinating the work of the B&F service team in an efficient manner, whilst maintaining quality and standards.

- Have a full knowledge of the venue operations and roles therein, with the ability to fulfill any role when required

- Ensure all food and beverage items served to guests are of the highest standard and presentation.

- Understand and supervise opening and closing procedures including a thorough knowledge of the Point of Sale System.

- Supervise compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related - Brand- and Starwood Policies.
- Assign staff to their stations and inform of any special request such as VIP guest or returning guests.

- Be attentive in checking quality of food and beverage service.

- Ensure linen exchange procedure is followed and all care is taken with linen.

- Ensure all back of house areas are cleaned and equipment stocked

- Handle customer concerns and complaints with concern and understanding according to Hotel standard.

- Actively solicit guest feedback in order to seek continual improvement in service and to ensure guest satisfaction.

- Conduct pre-service briefings with staff, including:
- VIPs in House
- Group meeting & Event
- Daily job assignment
- Promotional activity
- Guest feedback and comments
- Product knowledge & today special

- Ensure all furniture and fixtures, operating equipment and outlet d- cor are maintained and clean at all times.

- Communicate all comments and feedback from guests and staff to the B&F Manager.

- Ensure sales are maximized through suggestive up selling.

- Assist with development and performance reviews, identifying key personnel for further development and structured career path.

- Assist the B&F Manager with the initial and ongoing on the Job Training to ensure that associates have the necessary skills to perform their job efficiently and effectively.

- Attend meetings as required.

- Ensure that all associates comply with the grooming and uniform standards.

- Assist supervisors with the preparation of work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.

- Assist in the selection and appointment of new associates within the department.

- Ensure compliance with legislated health and safety requirements within the workplace.

- Ensure all associate are well aware of updated Aloft Brand Standards

- Implement and maintain Starwood Cares program and ensure all associate are achieved and make it habit by promote example in daily basis

- Comply with all Corporate and Hotel Standards and Procedures.

- Promote by example the principles of - The Power of Service- .

- Actively promote a work environment, which cares for guests and associates alike.

- Ensure correct liquor licensing laws are abided by, paying particular attention to intoxicated guests and underage guests

- Uphold the Starwood Cares culture by demonstrating the Star Service Standards at all times to guests and fellow associates. We NEVER say - No- to any guest without providing an appropriate alternative at all
times!

- To take personal responsibility for the hotel assets and costs, understanding that all items have a value

- To promote the hotels- loyalty programs

- To drive and achieve business goals set for the department and take personal responsibility

- Service Charge
- Meal Allowance (2 meals / day)
- Weekly Day Off (2 days / week)
- Uniform
- Social Security
- Group Health Insurance
- Provident Fund
- Training for Skill Improvement