รายละเอียดตำแหน่ง
Last Updated : 26.12.2023 | Viewers 4,860
Salary : เงินเดือน |
N/A (THB) |
Types of employees : ประเภทงาน |
Full-time เต็มเวลา |
Area : ปฎิบัติงานที่จังหวัด |
Bangkok
|
Education : การศึกษา |
No specific ไม่จำกัดวุฒิ |
Experience : ประสบการณ์การทำงาน |
3 Year (ปี) |
Gender : เพศ |
Male/Female ชาย/หญิง |
Age : อายุ |
Not over 30 years old อายุไม่เกิน 30 ปี |
Unit : จำนวนรับ |
1 อัตรา |
New Graduated : นักศึกษาจบใหม่ |
No ไม่รับพิจารณา |
Foreigner : ชาวต่างชาติ |
No ไม่รับพิจารณา |
Disabled : ผู้พิการ |
No ไม่รับพิจารณา |
Night shift : ตำแหน่งงานกะดึก |
No ไม่ใช่ |
Job Qualifications
ข้อกำหนด
- Thai nationality
- Male or Female, age 24-30 years old
- Fluent in English communication
- Minimum 3 years experience in Guest Service field, with 2 year in Front Office Department
- Supervisory level experience will be an adventage
- Service Mind & Smiley
- Good personality
- Able to work under shift rotation
- Good team player
- High responsibility
- Strong leadership
- Male or Female, age 24-30 years old
- Fluent in English communication
- Minimum 3 years experience in Guest Service field, with 2 year in Front Office Department
- Supervisory level experience will be an adventage
- Service Mind & Smiley
- Good personality
- Able to work under shift rotation
- Good team player
- High responsibility
- Strong leadership
Job Details
รายละเอียดงาน
- Monitor cleanliness and repair of Lobby, Front Desk and Back Office areas.
- Ensure rooms revenue is accounted for by monitoring department report and that staff are following correct credit procedures on day of departure and nightly credit check.
- Regular print-out of back up reports on a shift to shift basis.
- Works closely with Housekeeping for an efficient turnaround of rooms and room status.
- Promote Starwood Preferred Guest program to GSA- s and guests.
- Effectively communicate and disperses all and any relevant information via shift handover, log books, guest history, traces and by attending the regular Shift Leaders meetings.
- Ensures GSA- s have balanced their work prior to their departure and assist them where needed.
- Ensures that all billing instructions are accurate and clear.
- Reports any potential credit risks immediately to Assistant Manager or Credit Manager.
- Maintains and Balances Shift Leader float.
- Ensures there is sufficient supply of stationary and hotel keys.
- Carries out room inspections to assist in maintaining a high standard of guest room cleanliness.
- Assist with the co-ordination of the day to day operations of the Reception Desk according to Front Office Standards and Procedures.
- Inspect VIP rooms prior to arrival, and meet and greet VIP guests on arrival.
- Review all in-house accounts to ensure correct room rates are charged.
- Encourage selling of Hotel outlets and facilities.
- Effectively deal with guest problems and complaints immediately.
- Attend meetings as required.
- Implement opportunities for quality Team Building.
- Ensure that all associates comply with the grooming and uniform standards.
- Assist with development and performance reviews, identifying key personnel for further development and structured career path.
- Assist with the implementation and maintenance of training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
- Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
- Participate in the selection and appointment of new associates within the department.
- Conduct regular staff meetings/briefings to keep all associates informed.
- Ensure compliance with legislated health and safety requirements within the workplace.
- Comply with all Corporate and Hotel Standards and procedures.
- Promote by example the principles of - The Power of Service- .
- Actively promote a work environment, which cares for guests and associates alike.
- Ensure rooms revenue is accounted for by monitoring department report and that staff are following correct credit procedures on day of departure and nightly credit check.
- Regular print-out of back up reports on a shift to shift basis.
- Works closely with Housekeeping for an efficient turnaround of rooms and room status.
- Promote Starwood Preferred Guest program to GSA- s and guests.
- Effectively communicate and disperses all and any relevant information via shift handover, log books, guest history, traces and by attending the regular Shift Leaders meetings.
- Ensures GSA- s have balanced their work prior to their departure and assist them where needed.
- Ensures that all billing instructions are accurate and clear.
- Reports any potential credit risks immediately to Assistant Manager or Credit Manager.
- Maintains and Balances Shift Leader float.
- Ensures there is sufficient supply of stationary and hotel keys.
- Carries out room inspections to assist in maintaining a high standard of guest room cleanliness.
- Assist with the co-ordination of the day to day operations of the Reception Desk according to Front Office Standards and Procedures.
- Inspect VIP rooms prior to arrival, and meet and greet VIP guests on arrival.
- Review all in-house accounts to ensure correct room rates are charged.
- Encourage selling of Hotel outlets and facilities.
- Effectively deal with guest problems and complaints immediately.
- Attend meetings as required.
- Implement opportunities for quality Team Building.
- Ensure that all associates comply with the grooming and uniform standards.
- Assist with development and performance reviews, identifying key personnel for further development and structured career path.
- Assist with the implementation and maintenance of training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
- Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
- Participate in the selection and appointment of new associates within the department.
- Conduct regular staff meetings/briefings to keep all associates informed.
- Ensure compliance with legislated health and safety requirements within the workplace.
- Comply with all Corporate and Hotel Standards and procedures.
- Promote by example the principles of - The Power of Service- .
- Actively promote a work environment, which cares for guests and associates alike.
Welfare
สวัสดิการ
- Service Charge
- Meal Allowance (2 meals / day)
- Weekly Day Off (2 days / week)
- Public Holiday
- Annual Leave (Vacation)
- Uniform
- Social Security / Social Insurance
- Group Health Insurance
- Provident Fund
- Training for Skill Improvment
- Meal Allowance (2 meals / day)
- Weekly Day Off (2 days / week)
- Public Holiday
- Annual Leave (Vacation)
- Uniform
- Social Security / Social Insurance
- Group Health Insurance
- Provident Fund
- Training for Skill Improvment
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